Shipping policy
Shipping and Delivery
All items offered on Dearmora are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality! We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
Shipping carrier: USPS, FedEx, DHL, UPS, EMS, Local Post...
Orders are processed when the payment is accepted.
SHIPPING & HANDLING
With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas, ETA might extend a few days longer.
| PRODUCT |
PRODUCTION TIME (Business Days) |
US SHIPPING TIME (Business Days) |
|---|---|---|
| Mug | 1-3 | 3-7 |
| Tumbler | 1-3 | 3-7 |
| Apparel | 1-3 | 3-7 |
| Stained Glass Suncatcher | 1-3 | 3-7 |
| Poster | 1-3 | 3-7 |
| Hat | 1-3 | 3-7 |
| Tote Bag | 1-3 | 3-7 |
| Basket | 1-3 | 7-12 |
| Backpack | 1-3 | 7-12 |
| Lunch Bag | 1-3 | 7-12 |
| Water Bottle | 1-3 | 7-12 |
| Apron | 1-3 | 7-12 |
| Crystal Globe Lamp | 2-5 | 3-7 |
| Wrapped Canvas | 2-5 | 3-9 |
| Framed Canvas | 2-5 | 3-9 |
| Custom Shaped Suncatcher | 3-7 | 7-12 |
| Hair Brush | 3-7 | 7-12 |
| Pet Clothes | 3-7 | 7-12 |
| Pencil Case | 3-7 | 7-12 |
| Beaded School Bag Charm | 3-7 | 7-12 |
| Wooden Dog Paw Hook | 3-7 | 7-12 |
| Pet Bandana | 3-7 | 7-12 |
| Dog Paw Heart Necklace | 3-7 | 7-12 |
Please note:
- The above time frame applies only to orders to the US with standard shipping methods.
- Orders placed from Puerto Rico, Guam and Hawaii will take 7-10 days more than other US states.
- Delivery to military regions is currently limited. We are very sorry for the inconvenience.
- The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery time frame.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- Large orders (Canvas, Poster, Metal Sign) cannot be shipped to PO Box address and will be shipped separately to ensure safe delivery. Free shipping policies are not applied.
- When the order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home!
Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
SHIPPING ADDRESS
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of. Before reaching out to our customer support,
please first check the shipping address you provided.
If you contact the final-mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
USPS might deliver your order to your PO Boxes, but for other carriers that don't deliver to such locations, they normally will leave the package at spots such as the front porch/door and garage. Please make sure to retrieve your package promptly to avoid mail theft. Orders that are lost due to mail theft won't be compensated by us.
Customer satisfaction is our #1 priority and we will do whatever we can to take care of you.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Please include your order number so we can help you faster.
Warm regards,
The Dearmora Team

