Refund policy

Replacement & Refund Policy

At Dearmora, every personalized item is made with care by our trusted production partners. Because many of our products are custom-made, please review your personalization details carefully before placing your order.

Order Cancellations

Because personalized items are made to order, orders can only be canceled within 2 hours of purchase.

How to change or cancel your order?

If you change your mind about your purchase, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made .

After this cancellation window, your order may already be in production and can no longer be canceled.

To request a cancellation, please contact us at support@dearmora.com with your order number as soon as possible.

Personalized & Custom Items

Because personalized and custom items are made just for you, we do not accept returns or exchanges due to customer input errors, including but not limited to:

Misspelled names
Wrong dates
Incorrect photos
Wrong product options
Wrong color or size selection
Incorrect shipping information
Changes of mind after purchase

If your order has already entered production, we may not be able to make changes, cancel the order, or offer a refund for customer input errors.

Minor differences are not defects: Minor differences in color, brightness, print placement, size, texture, or product appearance may occur due to screen settings, lighting, materials, and production methods. These minor variations are not considered defects unless they affect the main design or usability.

Order Changes

If you need to change your personalization details, product option, or shipping address, please contact us as soon as possible at:

support@dearmora.com

Your order is eligible to request a modification within 2 hours of purchase.

If your order has not entered production or has not shipped yet, we’ll do our best to update it. Once production has started, changes may no longer be possible.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect due to our mistake, please contact us within 7 days of delivery.

Please email us at support@dearmora.com and include:

Your order number
Clear photos of the item
Clear photos of the packaging, if applicable
A brief description of the issue

After reviewing your case, we may offer a replacement, refund, or another appropriate solution.

Lost or Delayed Packages

If your tracking shows that your package is delayed, please allow a few extra business days for the carrier to update the delivery status.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, peak seasons, or other factors outside our control.

If your package appears to be lost, please contact us at support@dearmora.com so we can review the tracking information and help you with the next steps.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you entered the wrong shipping address, please contact us immediately. If your order has not shipped yet, we may be able to update the address.

We are not responsible for packages delivered to an incorrect address provided at checkout.

If a package is returned to sender due to an incorrect address, failed delivery attempt, or refusal of delivery, please contact us so we can review the situation and help you with the next steps.

Replacement Or Refund

Making customers return, not our products: We believe that REPLACEMENT or REFUND may help resolve your issue at best. Thus, you are not required to physically return the item(s) to us and the original items can be kept at your own disposal.

We will take full responsibility within 45 days from order arrival if the product(s) are:

* Damaged, defective, or otherwise not functioning properly

* Not what you ordered or not as in your Order Confirmation email

* Lost or undelivered, provided the shipping address was accurate

Refunds

If a refund is approved, it will be processed to your original payment method.

Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Contact Us

If you have any questions about returns, refunds, cancellations, or order issues, please contact us at: